Help
Returns & replacements
Vanilla is a food product, so our policy is simple and fair: if something arrives damaged, or isn't what you ordered, we replace it.
Damaged items
Contact us within 14 days of delivery with your order number and a photo.
Incorrect items
Contact us within 14 days of delivery with your order number and a photo. We'll send a replacement.
Unopened, in-date items
If an unopened, fully in-date product simply wasn't the right fit, let us know within 14 days. We'll arrange a return in good faith.
Opened products
For food-safety reasons we can't accept opened vanilla back. If there's a genuine quality issue with an opened product, still write to us.